Refund & Cancellation Policy

At Zouxen, we stand behind the quality of our programs. This policy outlines the conditions under which you may request a refund and the process for doing so.

1. Eligibility for Refund

You are eligible for a full refund if all of the following conditions are met:

• You request a refund within 7 days of your purchase date.
• You have accessed less than 20% of the course content.
• You have not downloaded any course materials or claimed a certificate.

Refund requests that do not meet the above criteria will not be eligible. Purchases made during flash sales, promotional campaigns, or at a discounted price are non-refundable unless the course is fundamentally different from what was advertised.

2. Non-Refundable Items

• Courses purchased more than 7 days ago.
• Courses where more than 20% of content has been accessed.
• Courses purchased with a coupon code offering a discount greater than 30%.
• Certification or assessment fees once an attempt has been made.
• Subscription or bundle plans after the first 7 days.

3. How to Request a Refund

1. Email support@zouxen.com with the subject line "Refund Request — [Your Order ID]".
2. Include your registered email address, order ID, course name, and the reason for your request.
3. Our team will review your request within 2 business days and confirm eligibility.

4. Refund Processing Timeline

Approved refunds are processed within 5–7 business days of approval. The refunded amount will be credited to the original payment method used:

• Credit / Debit Card: 5–7 business days depending on your bank.
• UPI: Usually within 1–3 business days.
• Net Banking: 3–5 business days.

Zouxen is not responsible for delays caused by your bank or payment provider after the refund has been initiated on our end.

5. Cancellation Policy

There is no concept of "cancellation" after a course has been purchased — you retain access to the course until your refund is approved and processed. Once a refund is issued, your access to the course will be revoked.

If you enrolled in a live cohort or batch program, cancellations must be requested at least 48 hours before the batch start date to be eligible for a full refund. Cancellations after the batch has started are not eligible for a refund.

6. Failed or Duplicate Payments

If your payment was debited but you did not receive course access, or if a duplicate charge occurred, contact us immediately at support@zouxen.com with your payment reference number. We will resolve it within 3 business days.

7. Disputes

If you are unsatisfied with our refund decision, you may raise a grievance by contacting us at grievance@zouxen.com. We are committed to resolving all disputes fairly and promptly.

8. Contact

Refund and billing queries: support@zouxen.com