Privacy Policy

1. Introduction

Zouxen ("we", "our", or "us") is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use and store it, and your rights in relation to it. By using our platform, you agree to the practices described in this policy.

This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable data protection laws of India.

2. Information We Collect

2.1 Information you provide

• Account data: Name, email address, phone number, and password when you register.
• Profile data: Profile picture, educational background, and professional details you choose to add.
• Payment data: Billing address and transaction identifiers. Card or UPI details are processed directly by our payment partner (Razorpay) and are never stored on our servers.
• Communications: Messages you send us via email, support tickets, or contact forms.

2.2 Information we collect automatically

• Usage data: Pages visited, courses accessed, time spent, and actions taken on the platform.
• Device data: IP address, browser type, operating system, and device identifiers.
• Cookies and tracking: See our Cookie Policy for details.

3. How We Use Your Information

• To create and manage your account and provide access to courses and programs.
• To process payments and send invoices or receipts.
• To send you important notices about your enrollment, certificates, and account security.
• To send promotional emails about new programs and offers — you may opt out at any time.
• To improve our platform through analytics and usage trends.
• To comply with legal obligations and resolve disputes.

4. Sharing of Information

We do not sell your personal data. We share your information only with:

• Payment processors: Razorpay, to process your transactions securely.
• Analytics providers: Anonymous, aggregated data only.
• Legal authorities: When required by law, court order, or to protect our legal rights.
• Service providers: Hosting, email delivery, and other infrastructure partners bound by confidentiality agreements.

5. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard measures including encryption in transit (TLS/HTTPS), access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements).
• Opt-out: Unsubscribe from marketing emails using the link in any email, or by contacting us.

To exercise any of these rights, email us at privacy@zouxen.com.

7. Children's Privacy

Our services are intended for users aged 16 and above. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, contact us immediately and we will delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related queries, contact our Grievance Officer at privacy@zouxen.com.